Terms and conditions

Booking:

The Guest who makes the booking is deemed to have agreed to these Terms and Conditions will be responsible for all persons included in the booking and should ensure that they are all aware of these Terms & Conditions.

Payment:

B & B… At the time of booking the accommodation , a deposit (part payment) equal to the cost of the first night accommodation is required. This is taken by our secure online system. The balance is payable on departure. Glamping…The Total cost of the booking is payable upon booking. This is taken by our secure online system. Self Catering…..At the time of booking a deposit of £100.00 is required. This is payable by BACS transfer (I shall email my bank details on receipt of the booking) I shall email a reminder of paying the remainder due 2 weeks before arrival. Bookings taken within 28 days of arrival. Total payment is due at the time of booking.

Pets:

One or Two dogs are welcome to share either of the 2 Courtyard Groundfloor bedrooms. Maud and Demesne. Cost is £15.00/stay. Their control is the responsibility of the owner. Dogs must be kept on a short lead, cleaned up after and dispose of rubbish as directed, only allowed in Maud and Demesne bedrooms.

Number of People using Holiday Accommodation:

The owners permit the Guest and members of the guest’s party (but no one else) to occupy the property for holiday purposes only. The Guest must declare the correct number of additional guests during booking and, if this changes, must inform the Owner before the rental commences of any change. No more than the maximum number of persons stated on the website may occupy a property unless by prior written agreement with the Owner. Extra charges may be applicable if the number of guests differs from the number on the booking.

Arrival/Departure:

The properties (unless otherwise stated in the property details) are available for occupation from 3.00 pm on the first day of the holiday and must be vacated by 10:30 am on the last day.

Cancellation or Changes by the Guest:

Once the holiday is booked the Guest has entered into a legally binding contract. If the Guest cancels, for whatever reason (including medical and weather related) then no refund of the deposit will be due, and within 1 week of the holiday no refund of the full balance is due. A holiday cancellation protection plan should be taken out to cover forced cancellations.

Cancellations must be notified in writing (including by email) to the Owner immediately. The Owner will endeavour to re-let the property and if successful mayat their discretion allow the guest to transfer to alternate dates and/or accommodation for a £20 administration fee plus any other expenses incurred in re-letting. The expenses incurred in re-letting will be at the discretion of the Owner.

Cleaning:

The Guest is responsible for leaving the accommodation as they found it, in good order and in a clean condition.

Children:

Although we encourage children to run free whilst staying with us they must be supervised by a responsible adult at all times as we are a working farm.

No Smoking:

There is a strict No Smoking policy within the properties. Smoking is allowed in the main courtyard and outside the Shower Block only. No smoking around The Shepherds Huts, Wooden Wigwams, or Tents.

Personal Items:

Guests should not leave any items at the property and, if left, the owner has the right to charge for the removal, return or disposal of those items.

Damage, Loss, Theft:

Guests agree to inform owners of any damage or loss however caused, excluding reasonable wear and tear incurred during occupation. Guests should not remove any item from the property. The owner may ask for reasonable replacement costs.

Nuisance:

 Guests should not cause nuisance or annoyance to occupants of any room or nearby property.  If, in the opinion of the owner, any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be treated by the owner as discharged and the owner may repossess the property immediately. The guest will remain liable for the whole cost of rental and no refund shall be due.

Access:

Guests must note that Crake Trees Manor is accessed approximately ¼ along a farm track. This a partly surfaced lane that meets the criteria of a National Park. Guests must allow reasonable access to the property by the owner for maintenance given reasonable notice.

Wildlife:

Our property is situated in a beautiful rural area. Please therefore expect to meet some wildlife, including spiders, mice, birds, flies, bees, wasps or other creatures, which may make their way into a property unbeknownst to the owner.  If this is likely to be a problem, it would be best not to book. If any of these creatures are encountered, do not panic, but contact the owner in a calm and reasonable way (but only if the creatures become a serious menace.) Otherwise, just open a window or a door and let them out, as this is usually what they prefer.

We, as Owners reserve the right to take no action if they do not consider the existence of the wildlife to be a serious threat to health.

Wood Fired Hot Tub: See its own page for Terms and Conditions particular to hire of the wood fired hot tub.

Disputes:

No complaints can be considered unless notified during the guest’s stay in the property. It is the duty and responsibility of guests to inform the owner at the earliest possible opportunity of any problem.

Liability:

The owner cannot accept responsibility for any material loss or damage of property, vehicles or vehicles contents.

Cancellation by Owners:

The owner reserves the right to refuse any booking and to cancel any bookings already made if the property is unavailable (eg through fire, flood, etc) for any reason whatsoever, subject to a full refund of all monies paid (but no further liability).

Force Majeure:

The owner cannot accept responsibility or liability for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, epidemics, acts of any government or public authority, or any other event outside our control.

Waiver:

The failure of the owner to enforce or exercise, at any time or for any period of time, any term of, or any right pursuant to this agreement does not constitute and shall not be construed as a waiver of such term or right.

Use of our websites and services are bound in accordance with these guest terms and conditions and our privacy policy which outlines how we use and protect your data in delivery of these services.