Refund / Cancellation policy

The price includes accommodation plus breakfast, either in the dining room, or  in guests bedroom.
A breakfast basket is delivered to The Shepherds Hut .
Unless clearly stated on the booking form all extras such as flowers, chocolates, wine are additional.
We accept the following forms of payment:
Cash, Visa Credit / Visa Debit / MasterCardCredit / MasterCardDebit / Visa Electron

Pets are not permitted stay in any of the rooms except Demesne, Maud and The Shepherds Hut.
Your dog can also sleep in the car.
All dogs must be on a short lead at all times.
One well behaved dog is permitted in Demesne bedroom, Maud bedroom, The Shepherds Hut only at the cost of £10.00/night. I donate this to our local charity The Great North Air Ambulance ( An essential when staying in rural Cumbria)

Refunds, Cancellation and Insurance:

Once you have booked your holiday, our agreement is a legal contract and your deposit is non-refundable.

If for whatever reason you cannot take your holiday and the booking cannot be re-let, you are still liable to pay for the booking in full.

If we do succeed in re-letting the booking, you are no longer liable for the balance,  we will refund what you have already paid, less a £10.00 administration fee.

Please note that your deposit is not refundable under any circumstances. For this reason we strongly recommend that you take out cancellation insurance.

Please take time to read the Cancellation and Refund Policies for individual types of accommodation when making your booking.

Thank you