Refund / Cancellation policy

The price includes accommodation plus breakfast, either in the dining room, or  in guests bedroom.
Breakfast basket, or Breakfast Baps  if ordered are  delivered to The Shepherds Hut, Tents or Glamping Pods.
Unless clearly stated on the booking form all extras such as hire of Wood Fired Hot Tub, BBQ packs, flowers etc are additional. These are to be paid for on arrival by cash or card.
We accept the following forms of payment:
Cash, Visa Credit / Visa Debit / MasterCardCredit / MasterCardDebit / Visa Electron

One, or two small well behaved dogs are welcomed in Demesne bedroom, Maud bedroom, The Shepherds Hut and The Hen Houses. Cost £5.00/night.   I donate this to our local charity The Great North Air Ambulance (An essential when staying in rural Cumbria)                                                          Your dog can also sleep in the car.
Your dogs must be on a short lead at all times whilst on our premises and the farmland. You are responsible for the behaviour of your dog, and to clean up after it of course.

Refunds, Cancellation and Insurance:

Once you have booked your holiday, our agreement is a legal contract and your deposit is non-refundable.

If for whatever reason you cannot take your holiday and the booking cannot be re-let, you are still liable to pay for the booking in full.

If we do succeed in re-letting the booking, you are no longer liable for the balance,  we will refund what you have already paid, less £20.00 administration fee.

Please note that your deposit is not refundable under any circumstances. For this reason we strongly recommend that you take out cancellation insurance.

Please take time to read the Cancellation and Refund Policies for individual types of accommodation when making your booking.

Thank you